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4.4 PSS Test and Implementation for Domestic Plumbing Services – Phase 3

4.4.4 E-Commerce Website Design

In this section, the website interface for the customers, plumbers and retailers is presented. A software product (web application) is developed utilizing PHP programming language as the front end and SQL Server as back end. It assists the customers in requesting on-demand plumber services, online orders of plumbing tools and spares, access to DIY tutorials on minor plumbing issues and plumbing retailers information. The website landing page is depicted in Figure 4.27. The website landing page is composed of three sections vi . ‘ eader’, ‘ ain Body’ and ‘ ooter’. The header section is the top content of the website landing page. It includes static information like company logo, search box, customers login and signup, cart, and navigation menu for different product and service categories. The main body includes sliding animation of plumber service, online store and tutorials with call-to-action links.

Besides, a title for plumber service and plumber service request form is provided. For customers’ trust and ease of identification, icons with a short description of value propositions

and images depicting plumbing tools, spares and retailers, distinct content for do-it-yourself of minor plumbing issues are provided. The bottom (footer) content of the website landing page contains static information. It includes social media links, quick links, our services, about us, plumbers and retailers registration, contact information, frequently asked question, and terms and conditions.

Figure 4.27: Website homepage of domestic plumbing service system

Plumber service page: Customers arrive on this page by clicking the ‘plumbers’ from the menu. Here, customers can view and request a plumber service request. On this page, the plumber service process is shown with the heading ‘how it works’. The plumber service process consists of four steps: book online, confirmation, work status and payment. All plumber services are differentiated based on categories and further, each category is divided into different subcategories, as shown in Figure 4.28.

Figure 4.28: Plumbers service request page of domestic plumbing service system

Service detail page: On this page, customers review service detail before confirmation on plumber service requests. Here, services under the kitchen category are shown. For example, as shown in Figure 4.29, customers can review the service inclusion and exclusion for kitchen sink/tap installation. Customers can upload plumbing issue images through the link ‘upload images’ on this page to diagnose the issue quickly. The summary of service charges is also shown with a price breakdown.

Figure 4.29: Service detail page of domestic plumbing service system

Address details page: The customers can give details on the service location and select the required date of service and time, as shown in the Figure 4.30. After selecting ‘submit’, the customer will receive the service confirmation to the registered mail id and contact number as shown in Figure 4.30 and Figure 4.31.

Figure 4.30: Address details page of domestic plumbing service system

Figure 4.31: Service confirmation page domestic plumbing service system

Tools Page: Customers arrive on this page by clicking the ‘tools’ from the menu. Here, the customer can view and order plumbing tools. For ease of browsing, customers can select filter

options for plumbing tools. Plumbing tools filter options include tools based on price ‘low to high’ or ‘high to low’. Further, tools can be filtered by customer reviews, brands and categories, as shown in Figure 4.32

Figure 4.32: Tools page of domestic plumbing service system

Spares Page: Customers arrive on this page by clicking the ‘spares’ from the menu. Here, the customer can view and order plumbing spares. For ease of browsing, customers can select filter options for plumbing spares. Plumbing spares filter options include spares based on price ‘low to high’ or ‘high to low’. Further, plumbing spares can be filtered by customer reviews, brands and categories, as shown in Figure 4.33

Figure 4.33: Spares page of domestic plumbing service system

Tools or Spares detailed page: After clicking on the ‘tool’ or ‘spares’ on the product listing page, the selected product details are displayed on the product detailed page, as shown in Figure 4.34. The product details include its image (with two more images), ratings and reviews, different parameters, quantity required, product price, product details, specifications and features. Customers can add the selected product to the shopping cart by clicking on “Add to cart”. This feature will allow the user to add the product to the shopping cart and buy that product. The Shopping cart function present at the header will be updated with the number of items present in the shopping cart. A similar type of product, i.e. the products with the same parameters or same price range, are recommended on this page. Customers can also view the previously browsed products on this page.

Figure 4.34: Product detailed page of domestic plumbing service system

Address and Payment details page: The customer can give details on the billing and the shipping address, as depicted in Figure 4.35. Billing address refers to the address where the customer can receive his bill. Shipping address refers to the address where the user can receive his product. Several payment options can be used, such as debit card, credit card, net banking, amazon pay, google pay or UPI payments. The customer can select any of the above payment methods. After selecting the mode of payment, buyer now fills in the payment details like card number, name on the card and CVV number. After reviewing the order, the customer can click on “Place Order”. Once the payment is made customer gets a confirmation message “Your order is successfully placed”.

Figure 4.35: Address and payment details page of domestic plumbing service system

Service & Order status page: Customers can log in to their account by providing username and password credentials. Here, customers can view and keep track of their product and service details. Customers can reschedule the service date and time by selecting “services”. Besides, Customers can cancel the service request, as shown in Figure 4.36 and Figure 4.37.

Figure 4.36: Plumber service status of domestic plumbing service system

Figure 4.37: Plumbing tools/spares status of domestic plumbing service system

Retailers page: Customers arrive on this page by selecting ‘Retailers’ from the menu. Here, customers can contact directly to the retailers for the procurement of spares and tools.

Customers can filter the retailers’ search by location, pin-code and ratings. In addition, customers can browse the retailers and access the necessary information like viz. retailers address, contact details, ratings, retailers working hours, website and directions to the retailers’

shop, as illustrated in Figure 4.38.

Figure 4.38: Retailers page of domestic plumbing service system

DIY page: Customers looking to resolve minor plumbing issues can access and view this page by selecting ‘ IY’ from the menu, as depicted in Figure 4.39. Here, a listing of minor plumbing issues is provided. Customers can select from the listing of the minor plumbing issues. Then, the description is shown for a plumbing issue, causes, step-by-step procedure with the images, tools and spares required with the images, download option for the tutorials in pdf and doc format. Related minor plumbing issues are also shown with the sliding animation.

Figure 4.39: DIY tutorials page of domestic plumbing service system

Plumber registration page: A plumber looking for a listing as a service provider through the website platform can access this portal by selecting ‘plumber login’ on the website homepage in the footer section. As shown in Figure 4.40, a plumber could register himself as a service provider by providing necessary information. Once the background verification is completed, plumbers receive a service request from the customers, as shown in Figure 4.41. Plumbers can work on their terms, working hours, accept and cancel service requests.

Figure 4.40: Plumbers sign in and sign up for domestic plumbing service system

Figure 4.41: Plumbers dashboard of domestic plumbing service system

Retailer registration page: Retailers looking for expanding their business through the website platform can access this portal by selecting ‘retailers login’ on the website homepage in the footer section. As shown in Figure 4.42, the retailer can register their shop as a service provider by providing necessary information. Once the background verification is completed, the retailer receives an order request from the customers, as shown in Figure 4.43. The retailer can update their product stocks, upload product details, images, view order quantity and shipping details.

Figure 4.42: Retailers sign in and sign up for domestic plumbing service system

Figure 4.43: Retailers dashboard of domestic plumbing service system

4.4.5 Users Opinion & Feedback on PSS Solution for Domestic Plumbing Services